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CURRICULUM VITAE
Of
Alberto O. Quintela

Sheraton Doha Resort & Convention Hotel P.O. Box 6000, State of Doha – Qatar Tel Nos.: +974-485-4444 ( Ext.) 4091
Mobile Nos.: +974- 528-6489 E-mail: alberto_quintela@yahoo.com

CAREER OBJECTIVE:

To be able to apply my skills, knowledge and talent for the benefit of the organization /
company to which I will be part of.

EDUCATIONAL BACKGROUND:

Primary School : Pugo Elementary School
Pugo, Alaminos Pangasinan Philippines
1972 – 1978 (6 Graded)

Secondary School : Inerangan Barangay High School
Inerangan, Alaminos Pangasinan Phils.
1978 – 1983 (Diploma)

College : Western Pangasinan Technical Institute
Alaminos, Pangasinan Philippines
1984 – 1985 (Diploma Course in Gas & Diesel Mechanics)

WORK EXPERIENCE:
(Recent to Past)
Oct 13, 2003 To Date : Asst Outlet Manager (F & B)
Sheraton Doha Resort & Convention Hotel
P.O.Box 6000
Doha, Qatar
Duties & Responsibility
To attend morning briefing during the absence of Manager
To conduct daily briefing
To make weekly duty roster
To apply cost cutting
To minimize overtime
To conduct monthly training
To make monthly time sheet and productivity report
To check the daily amenities to the room
To maintain cleanliness of the Room service & Mini bar To maintain standard of room service including Mini bar
To check all order before sending to the room guest according to standard
To prepare amenities to the v.i.p. guest prior to their arrival
To evaluate staff performance
To recruit qualify staff
To train new staff
Maintaining the high standard of personal service
Taking of food and beverage orders for the guests
Ensures fast and efficient service for Attending to guest queries and complaints
Ensures good communication between the staff and the management
Adheres to all Hotel Policies and Standards

Jan. 04, 2000 – Oct. 13, 2003 : ASST. OUTLET MANAGER (Marjan Rest.)
Grand Hayatt Hotel Muscat
P.O. Box 951, P.C. 133
Muscat, Sultanate of Oman

Duties and Responsibilitie
Attend morning briefing during the absence of Manager
Updates weekly duty roster and oasis
Allocate staff in every section
Supervise daily operation-outlets restaurant
Cost controlling Management Expenses
To conduct monthly training to the staff
To train the new staff according to hotel standard
To recruit new staff
To evaluate personal performance

Mar. 30, 1999 – Dec. 29, 1999 : RESTAURANT IN-CHARGE
Sheraton Resort Hotel & Tower
Abu Dhabi, United Arab Emirates

Duties and Responsibilities:

Supervised and fully operational in-charge of 7 staff(s) (Lunch & Dinner Operations)
To attend morning briefing
To conduct monthly training
To make weekly duty Roaster
To submit monthly attendance sheet
To minimize overtime
To apply cost cutting

Dec. 1996 / Sept. 1997 : WAITER
Sheraton Perdana Resort
Langkawi, Malaysia

Duties and Responsibilities:
Served guest according to the hotel standard

Oct. 1997 / Aug. 1998 : CAPTAIN WAITER
Sheraton Perdana Resort
Langkawi, Malaysia

Duties and Responsibilities:
Served guest according to the hotel standard and help to supervised the
staff(s) in respective station

Sept. 1998 / Mar. 1999 : F&B SENIOR CAPTAIN
Sheraton Perdana Resort
Langkawi,Malaysia
Duties and Responsibilities:
Supervised the whole restaurant under 12 staff(s)

Apr. 1991 / Jul. 1992 : WAITER
Royal Garden Hotel
Tsim Sha Tsui East, Kowloon Hongkong

Duties and Responsibilities:
2009 Served guest according to the hotel standard

Jul 1992 / May 1993 : GUEST SERVICE BUTLER
Royal Garden Hotel
Tsim Sha Tsui East, Kowloon Hongkong

Duties and Responsibilities:
Serving VIP guest’s at the Executive Lounge
June 1993 / Oct. 1994 : ROOM SERVICE WAITER
Royal Garden Hotel
Tsim Sha Tsui East, Kowloon Hongkong

Duties and Responsibilities:
Served and delivered food order to the guest room

Oct. 1993 / May 1994 : FRONT DESK RECEPTIONIST
Royal Garden Hotel
Tsim Sha Tsui East, Kowloon Hongkong
Duties and Responsibilities:
Helped the guest for checking in and modified the guest folio

May 1994 / Mar. 1995 : FINE DINING WAITER
Royal Garden Hotel (Italian Restaurant)
Tsim Sha Tsui East, Kowloon Hongkong

Duties and Responsibilities:
Served the guest according to the hotel standard

April 1989 / Mar. 1991 : BUS BOY
Mandarin Oriental Hotel
Manila, Philippines

Duties and Responsibilities:
Preparing MEP for daily operation and Food & Beverage runner
To arrange buffet counter

AWARDS & RECOGNATIONS

Year 1999 : EMPLOYEE OF THE MONTH
Sheraton Perdana Resort, Malaysia

Year 1999 : PERFECT ATTENDANCE
Sheraton Perdana Resort, Malaysia

Year 2007 : APPRECIATION OF SERVICE AWARD
(5 Years of Service )
Sheraton Properties

TRAINING COURSES AND SEMINARS ATTENDED

Feb 16 – 21, 2008 : Basic Wine Sommelier
Sheraton Diera, Dubai

Dec. 10-12, 1996 : Sheraton Guest Satisfaction System
Sheraton Perdana Resort

Jan. 08-12, 1990 : Beverage Service Seminar
Mandarin Oriental Hotel, Philippines

May 29 / June 1989 : Food & Beverage Refresher Course
Mandarin Oriental Hotel, Philippines

: Customer Service Excellence

: Micros Training

: Wine Training ( Jackson Nuget Vinters Ltd.)

: Whisky Training
(By: Jameson Brand Ambassador “Louis O’ Sullivan”)

: Bliss (Basic Life Support & First Aid Provider Course)
Hamad Hospital Doha – Qatar

: The Sheraton Experience

: Leading the Sheraton Culture

PERSONAL DETAILS:

Name : Alberto O. Quintela
Date of Birth : 27 February 1965
Civil Status : Separated
Citizenship : Filipino
Age : 43 years old
Sex : Male
Height : 5’8
Weight : 60.5kg.
Religion : Roman Catholic
Language / Dialect Spoken : English Tagalog & Basic Cantonese & Arabic

PERSONAL REFERENCES – (Available upon request)

I hereby certify that the above foregoing statements are true and correct with best of my
ability, experiences and belief

______________________
Alberto O. Quintela
Applicant

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