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Sarada Prasanna________________________________________
Home (+91) 9437004116 ~ Cell (+91) 9853613381 ~ E-Mail: sphinx.jk@gmail.com
________________________________________
To be a part of the Organization where challenging and growth oriented environment provides an unlimited scope for me to learn new skills and become a good professional through satisfying accomplishments.

PROFESSIONAL SNAPSHOT

„| Over 2.9 Year of experience in Operation
„| Currently designated as Branch Service Manager, Branch Operations, Metlife India, Bhubaneswar
„| Worked as Executive, Branch Operations, Aviva India, Bhubaneswar
„| Worked as Executive, Regional Processing Center (RPC), Aviva India, Kolkata
„| Worked under Internship program of AVIVA for 1 month at Regional Processing Center, Aviva India, Chennai
„| Adept at Regional Processing Center and Branch operations management for the smooth functioning of the organization
„| Have skills in building and facilitating Service improvement & contributing towards the growth of an organization
„| An effective communicator with excellent relationship building & interpersonal skills, problem solving organizational abilities, posses a flexible & detail oriented attitude

ORGANIZATIONAL DETAILS

SEP¡¦08 ¡V TILLDATE METLIFE INSURANCE Branch Service Manager, Bhubaneswar

MAY¡¦06 ¡V SEP¡¦08 AVIVA LIFE INSURANCE EXECUTIVE RPC, Kolkata Branch Operations, Bhubaneswar

Notable Contributions

Customer Centricity
„| Prioritizes customer issues of internal and external customers.
„| Provides a friendly and efficient service.

Result Orientation
„| Shows drive, enthusiasm and tenacity in the achievement of objectives and monitors progress towards them.
„| Proactive - gains clarity regarding what is required and seeks out information/ undertakes development to perform now and in the future.

Relationship Management
„| Brings energy to the team.
„| Encourages a two - way exchange of information, recognizing the input of others and proactively sharing own information and ideas.
„| Is tolerant and considerate towards others and participates fully in team activities, sharing in the teams success.
„| Communicates activity outside of the immediate team where necessary.

Planning and Innovation
„| Applies good practice in business operations from the past or other parts of the business to developing improvements in business processes for the future.
„| Prepared to challenge the merit of plans if they do not appear to give the best benefit for the business or will incur unnecessary costs.




PROFESSIONAL ACHIEVEMENTS

„| Received the Aviva Service Excellence Award for 2nd Quarter of Financial Year 2006.
„| Received the Aviva Service Excellence Award for 3rd Quarter of Financial Year 2006.
„| Received the Certificate of Appreciation for my contribution to the growth of Aviva.
„| Being a part of my Key Result Area, successful in keeping accuracy level at 99.8% of New Business Processing.
„| Instrumental in featuring Bhubaneswar II branch as the best branch in Eastern region and one of the best Pan India.

ACADEMIC CREDENTIALS

Degree/ Certificate Institute/ University Year of Passing Marks/CGPA
MBA (Marketing, Insurance) ICFAI Business School, Hyderabad 2006 7.85
B.E. (Electronics & Communication Engineering) National Institute Of Science & Technology, Berhampur University, Orissa 2002 61.7
I.C.S.E. (SCIENCE) St. Paul¡¦s School, Orissa 1998 69.0
I.C.S.E. St. Paul¡¦s School, Orissa 1996 80.0


IT SKILLS
„| Platforms : Windows 95/98/2000/XP
„| Languages : C
„| Databases : Prowess
„| Applications : MS Office XP ,SPSS


EXTRA CIRRICULAR ACTIVITIES

„| Reading Novels.
„| Listening to Music.
„| Involved in Samaritan activities.
„| Represented my school in inter steel city quiz competition.
„| Ranked in science talent search examination.
„| Attended a workshop of One Team One Dream by DOOR training and consulting.
PERSONAL DETAILS

„| Date of Birth : 5th March 1982
„| Gender : Male
„| Languages Known : English, Hindi, Oriya
„| Permanent Address : C/o Dr. Srinibas Dhal
C/85, Sector: 18
Rourkela 769003
Orissa
„| Current CTC : 3.75 Lacs








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