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NO 15, AG1, YOGA HAYAGRIVA FLATS, • SAMPATH KUMAR ST, • TAMBARAM EAST, • CHENNAI 600059.
PHONE 9884155695 • E-MAIL SHARMILA_PROF@HOTMAIL.COM
SHARMILAV
OBJECTIVE
To begin employment in a management position which provides opportunities for advancement to a top, policy-making position in the organization.
EDUCATION
2004-2006 Annamalai University Chennai 67% Msc Computer Science
2000-2003 Prof Dhanapalan College for Women Chennai 70.3%
Bsc Computer Science
1999-2000 St Mary’s Girls’ Hr Sec School Chengalpet 80%
Plus Two
1997-1998 St Mary’s Girls’ Hr Sec School Chengalpet 88.8%
SSLC
PROFESSIONAL EXPERIENCE
Mar 2007 to Present Tata Consultancy Services, India.
Domain Experience: Market And Reserch.
Senior Process Associate(Quality)
Tata Consultancy Services is a MNC which delivers solutions for a number of organizations world wide. One of the processes handled by Tata, is AC Nielsen, The Leading Market and Research Company in The United States of America.
Job Description:

 To do a quality audit on the Ongoing and Ad-Hoc Reports for the leading retailers and Manufacturers in USA.
 Developing, Updating and Refreshing the Database created by the Client Service Representatives in USA.
 Creating Data Dictionaries for the Databases used in the reports
Achievements:
 Has been moved into Quality Assurance Team within one year of experience.
 Solved so many system and process issues successfully.
 Has received ‘n’ number of appreciations from client side
 Has automated so many manual transactions and reduced time consuming processes to short term ones

Jan 2006 to Mar 2007 Nittany Outsourcing Pvt Ltd, India.
Domain Experience : Insurance
II level Claim Processing Executive
Nittany Outsourcing Pvt Ltd is a BPO which works for the insurance company called Universal Health Care which is located in The United States of America.
Job Description:
 Analysing the claims raised by the hospitals and deciding whether the claim is to be paid or denied.
 Examining the claims analyzed by the I level analysts and making final decisions regarding the payment of the claims raised by the hospitals in US.
 Attending the calls made by the clients( Doctors, Patients and the policy members)
 Preparing the consolidated MIS report for the Team members’ production
Achievements
 Started as Adjud Analyst and moved to II level Analysis, adjudicating the claims processed by the I level Adjud Analysts
Aug 2005 to Jan 2006 Future Schools of thought, Chennai
Facilitator
Future Schools of thought is an IT company which is collaborated with the University of Cambridge, London and deals with implementing the new kind of syllabus introduced by the Cambridge university in India and has its branches in Hyderabad and New Delhi.
Job Description:
 Implementing the new style of computing skills to the students
 Introducing camps and extra activities among students
LANGUAGES
To Speak To Read To Write
English Yes Yes Yes
Tamil Yes Yes Yes
Hindi No Yes Yes

TECHNICAL SKILLS
Programming Languages: VB, Oracle, C, C++
DTP package : Adobe Pagemaker, Adobe Photoshop, Coreldraw
ERP : SAP ABAP

OTHER SKILLS
 Passed Type Writing Lower grade in English
 Undergone a Training in Call Center Programme
 Good at Accent and Communication skills
PERSONAL PROFILE
Name : Sharmila V
Father’s name : N. Varadarajan
Mother’s name : J. Rani
Date of Birth : 29th July 1983
Sex : Female
Marital Status : Single
Nationality : Indian
Current Designation : Senior Process Associate
Time required to join : 30 days
I I hereby declare that all the above information is true to the best of my knowledge.

Station : Yours truly,
Date :
Sharmila V

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