hireAsian.com

Priyanka Sharma
11/7,Shakti Nagar, New Delhi
DOB :19/09/1982
Mobile- 9873912846,9873500591
priyanka.sharma19@gmail.com
Career Objective

To be part of a developing organization and contributing towards the growth of the organizational objectives thereby exploring and honing my skills in Finance.

Work Experience

Working with ICICI Lombard General Insurance Company Ltd., New Delhi (Since May’07 – Till Date)

Working as a Process Manager (Since Jan’ 08 – Till Date)

Company - ICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICI Bank Limited and the US-based $ 26 billion Fairfax Financial Holdings Limited. ICICI Lombard General Insurance Company received regulatory approvals to commence general insurance business in August’01.

Job Profile –
• Corporate Accounts: Responsible for maintaining & reconciling corporate accounts with more than 800 accounts for Delhi & NCR Regions.
• Internal Audit: Conducting internal audit & quality control checks for various branches across Delhi & NCR.
• Branch set up: Coordinating among various Bops location (Delhi NCR) and supervising their activities regarding banking activities.
• Agent’s management: Creating & maintaining relationships with Customers, Dealers & Agents.
• Process Development: Responsible for developing various processes for banking & other related processes.
• Training: Responsible for conducting training on products & processes to operations & Sales team.
• Cash Management Service: Responsible for handling cash management service for entire Delhi & NCR.
• LMS(Learning Management System): Developed LMS for the first time for ICICI LOMBARD .Also started with initiatives like e-learning etc.

Other Responsibilities -
• Proper Operation of the entire Branch.
• Managing a team of 6 Operations Manager.
• Supervising quality Check and discrepancies resolution.
• Generating business through CSD, JOSH etc.
• Taking care of Signage, barricade, marketing material etc.
• Driving process towards stability.
• Ensuring the designated service is delivered in time, accurately and in cost effectively

Worked as a Operations Manager (Banking) (Since May ’07 – Jan’ 08)

Job Profile –
• Team Handling: Managing a team of 6 associates , day to day operations activities and supervising Administration team.
• Reconciliations: Responsible for handling policy to money & money to policy reconciliations for Delhi & NCR Regions with more than 20000 policies per month with premium of more than 10 million.
• MIS: Publishing MIS for North India on Daily basis for all the policies at different stages and sending reminder mails to achieve the TAT for policy generation.
• Managing banking, Bounce cheques and Cash Management System.
• .Follow up with the departments to get the queries move.
• Supervising quality Check and discrepancies resolution.
• Good knowledge of Software like Genysis, OM, Premia, ITS.

Worked with GENPACT as Process Developer (Since April’ 04 – Dec. ‘06)

Company – One of the leading BPO’s of India, has a wide portfolio from Finance & Accounting to H.R. shared services.

Job Profile –
• Assisting manager (Operations) in handling a team of 20 heads involved in screening collection calls of Private Label Credit Cards.
• Subject Matter Specialist- Responsible for training and mentoring new hires which includes call listening sessions, role plays, call monitoring, answering escalated calls and resolving customer queries and concerns and feedback, best practices sharing.
• Developing and publishing team / portfolio performance reports every week and discussing /analyzing it with agents in huddles and individually.
• Maintenance of the IPM (Internal Process Matrix) of the team such as e-Time Leave for leave management, Web Based Roster (W.B.R) for the daily team transportation rosters, Associate Productivity Tracker (A.P.T.) for tracking agent productivity in terms of login hours, Tracking/Approving Downtime.
• Submitted LEAN (Tool which involves value addition to the product or services) ideas, two of the ideas have been implemented.

Summer Training Details

Management Trainee, GENPACT (April-August, ’06)

Project Details:
1. Analysis of the Process P&L for enhancing the accuracy and for the cost cutting suggestions.
2. Interaction with the vendors to improve the vendor payment system for enhanced accuracy.

Educational Qualifications

• M.B.A. from ICFAI National College, Jaipur (2005-2007)
• P.G. Diploma in Banking & Finance, Rajasthan University, Jaipur (2004-2005)
• P.G. Diploma in Public Relations, Bhavan’s College of Management, Jaipur (2003-2004)
• B.Sc. (Math, Computer Apps.& Chemistry), International College for girls, Jaipur (2000-2003)
• XII Standard (Physics, Chemistry ,Math) St.Pauls’ Public School, Bharatpur.(2000)
• X Standard St. Paul’s Public School , Bharatpur (1998)

Achievements
•
• Initiated LMS (learning Management system) & e-learning for ICICI Lombard nation-wide.
• Awarded for one of the suggestion in the financial year 2007-2008.
• Implemented “5 S model” and “BPR” in the process.
• Awarded scholarship for M.B.A. from I.C.F.A.I. National College.
• Scored second rank in P.G. Diploma in Banking & Finance from Rajasthan University.

		Don't search for jobs. Let jobs search for you . Receive FREE JOB ALERT news letter...Click here...
	THE FREE CAREER SITE FOR ASIA. FREE JOB BOARD, RESUME BANK & JOB SEEKER'S FREE OFFICE . HOME \| JOB SEEKERS \| EMPLOYERS \| JOB SEARCH \| RESUME SEARCH \|

Home \| Job Seekers \| Employers & Placement Consultants \| Job Search \| Resume Search \| Career Guidance \| About Us \| Privacy
	Copyright © 2001 Gopissar Informatics Pvt. Ltd. All rights reserved world wide. Standard disclaimers applicable. ( Gopissar Informatics is a registered industrial unit for software development based in India )