hireAsian.com

RESUMÉ
OF
SANDEEPIKA SEHGAL

mailto:contact_sandeepika@hotmail.com
Mobile - 9818357961 / 011-25949887

Summary

· 7 years’ experience in IT / Telecoms Industry
· Specialist in understanding of Customer Care and Billing Systems
· Specialist in understanding of IT / Telecom architecture and strategy, particularly the impact on rapid service launches and rapid growth in demand for service.
· Extensive Project Management and business experience gained for working for incumbent and start-up operators in –
o UK
o Finland
o Jordan
o France
o HongKong
o India

· Experience in leading Telecom Billing Systems –
o JUPITER , Telesens KSCL
o CABS2000, Sema Group
o Kenan BP/OM , CSG Systems

Experience

Project Manager India
CSG Systems Inc. Feb 03 –Present
……………………………………………………………………………………………………………………………………………………………………………..
With worldwide headquarters in Englewood, Colo., CSG Systems is a subsidiary of CSG Systems International, Inc. CSG and its wholly-owned subsidiaries serve more than 265 service providers in more than 40 countries. CSG is in next-generation billing and customer care solutions for the cable television, direct broadcast satellite, advanced IP services, next generation mobile, and fixed wireline markets.

Actively involved in varied project activities –

- To provide knowledge and experience for the product project implementation for the duration of the project cycle after signing to production.
- Responsible for answering product related questions and issues for the client and product support.
- Served as an industry consultant by providing knowledge and expertise of industry to support client and product support staff.
- Involved in analysis of client environment and develops product solution.
- To Prepare documents for client spec document addressing product issues and solution.
- Responsible for product presentation to client at Product Integration Review.
- Involved in defining the modifications from a business level and functionality.
- Responsible to Assist with product review meeting and sessions.
- Involved in performing application support on site.
- Responsible to provide synchronized planning schedules among the various entities involved in the project.
- Responsible to achieve the objective of the project with minimal delays and decreased costing for budget.
- Responsible to supervise and lead the reporting staff that will ensure the efficiency of each team member.
- Acted as an interface with other internal departments that may be required for support etc.
- Assisting in developing cross-functional interactions to other technical departments.

Functionalities worked upon -

- Customer Care Module
- Provisioning
- Usage Module
- Billing Module
- Payments Module
- Collections Module
- Threshold Module
- Reports Module
- Roaming Module

Assistant Manager - Billing India
Escotel Mobile Communications Limited 2002 - 2003 ……………………………………………………………………………………………………………………………………………………………………………..

Responsible for Billing. Ensuring it is processed accurately and timely. Coordinated and balanced daily workflow/load of department as priorities shift through the calendar month. Controlled and processed throughout billing services, managed deviations, and implemented corrective action.

Software Developer India / UK
Telesens KSCL – (Kingston SCL) 1999 - 2002 ……………………………………………………………………………………………………………………………………………………………………………..

Involved in writing design specifications, test plans, testing product functionality, bespoke management, release preparation and management.

Software Developer India
TechBooks 1997 - 1999
……………………………………………………………………………………………………………………………………………………………………………..

Involved in In-house development of the Billing Software that would keep track of all the orders-in-process and the preparation of bills and invoices for various clients using MS-ACCESS 7.0, Visual Basic. Also involved in work on designing the ERP Project prepared by Binary Semantics for the company, using Oracle 8/Developer 2000, PL/SQL.

Education
Bachelor of Commerce, Graduation - 3/1996
Delhi University
Graduate in Software Exports, 4/1997
National Institute of Information and Technology
Post Graduate in Computer Applications - 2002
Indira Gandhi National Open University

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