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Premkumar D
No: 162/114, Thirumalai Nagar Extn
5th Cross Street, Kolathur,
Chennai – 600 099
Phone - Mob: 9710421728
Phone – Res: 044-25561549
Email: prem_dpk@rediffmail.com

Summary of Experiences

 Competent administrator, with 7+ years of Experience in back-office operations.
 Worked with clients & handled back office operations for Domestic & International Clientele.

Core Competencies

 Medical Claims Processing, Recommend / Accept / Reject Claims of Insurance Coverage within limits set in Underwriting Policy, Handling Complaints,
 Preparing Work Instructions & Standard Operating Procedures.
 Effective trainer & mentor, handling a team of 25 members.

Technical Knowledge

Operating System MS Windows 98/2000/XP/NT/2000 Server
Development Tools VB 6.0, C, C++, Java, HTML
RDBMS SQL Server 7.0, Oracle 8.0

Qualifications

MCA (Bharathidasan University) - 2002
BSc (Mathematics) - 1999

Work Experience

Present Occupation:
eNoah iSolution India Pvt Ltd
An IT Enabled BPO for Mutual Funds, Insurance, Automotive & Travel Verticals catering US Market.

As TEAM LEADER - June 2006 – till Date
Key Performance Areas
 Transition & Migration of Project
 Handling a team of 25 members, by monitoring Service Standards maintained and count on delay & implement necessary steps to avoid delays, in future.
 Prepare training material, WIS & SOP.
 Prepare MIS reports on Team Performance, Comparison of Quality & Productivity of team members.
 Identifying and implementing strategies for building team effectiveness by promoting a spirit of ownership between team members
 Designing modifications for overall improvement in quality and service standards.
 Mentoring, motivating & managing new employees and training them for quality deliverables in accordance with SLAs.
 Creating and sustaining an environment that fosters development opportunities and motivates high performance.

Previous Employment

TTK Healthcare Services
Provides services as a Third Party Administration (TPA). It has its Head quarters at Bangalore and is successful providing there services all over India.

As Team Leader - May 2004 – June 2006
Key Performance Areas
 Handled a team of 6 members
 Process & approve Healthcare mediclaims of various Insurance Companies.
 Check genuineness of claims & approve / reject the claims as per the norms of Underwriting Policy.
 Conduct training classes related to ailments & policy exclusions as per underwriting policy.
 Handle customer queries / complaints & interact with Insurance companies on issues related to claims.

Sri Sathya Sai InfoTech
Offers reconciliation services in the area of offshore data Conversion.

As Senior Executive - Nov 2003 – May 2004

Key Performance Areas
 In charge for HTML Data conversion of Satyam Project.
 Uploading the data into the data entry server and after the completion of data capturing the output has to be formatted as per the requirement.

M M Imagine Technologies Pvt Ltd.
U.S. based software Development Company, which offers reconciliation services in the area of offshore data Conversion. It has its Head quarters at New York, U.S.A and is successful in selling their software products in several countries.

As Quality Analyst - Dec 2000 – Nov 2003

Key Performance Areas
 Conformance of Process and Quality of the service provided to the customer. By making sure that all the process are done as per the Work instruction (WIS), Standard Operating Procedures(SOP) and random checking of the data keyed by the operators using process called Stage inspection.
 Creating a new Employee, adding a VCS, defining a new VCS template using SQL queries
 Preparing WIS & SOP’s for all the departments in the organization based on the process and procedures
 Doing Final Product Inspection on the output and checking that the output is as per the customer specification.
 Handling Customer Complaints relating to the all issues.
 Downloading, uploading of files using FTP through Linux Servers.
 And doing process like Pre-Import, Import, Export, Post Export and Shipment using scripts and packages developed by IT for the Project HCFA (Healthcare Financial Administration).

Personal Details

Fathers’ Name : L Dhanasekaran

Date of Birth : 21st March 1979

Sex : Male

Marital Status : Single

Nationality : Indian

Languages Known : English & Tamil

Passport No : F7475572

References

WILL BE PRODUCED ON REQUEST

Date:
Place: Chennai Signature
(D PREMKUMAR)

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